Gartner Research

How Enterprise Software Providers Should (and Should Not) Exploit the AI Disruption

Published: 06 July 2017

ID: G00320055

Analyst(s): Jim Hare

Summary

With artificial intelligence at the peak of the Hype Cycle, many software providers are looking to stake their claim in the biggest gold rush in recent years. Technology business unit leaders need to understand how to successfully exploit the AI opportunity without creating confusion.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • The hyperincrease in startups and established vendors all claiming to offer AI products without any real differentiation is creating confusion with end-user organizations and delaying purchase decisions
  • Advancements in AI, such as deep learning, are getting a lot of buzz but are obfuscating the value of proven general-purpose machine-learning capabilities that can address many end-user needs
  • The shortage of AI skilled resources is making it difficult for end-user organizations to evaluate vendor options and/or to build and deploy custom AI solutions

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