Gartner Research

Maturing the IT Asset Management Discipline Primer for 2017

Published: 20 July 2017

ID: G00333257

Analyst(s): Victoria Barber, Rob Schafer


The time for IT asset management is now. The onslaught of change driven by digital business and its component assets is making a robust, dynamic and well-funded ITAM discipline a strategic imperative for sourcing and vendor management leaders — and a success prerequisite for digital business.

Table Of Contents



  • Top Challenges and How Gartner Can Help
    • What is the best way to build a robust, dynamic ITAM discipline that articulates the business value of technology assets that are increasingly in the cloud and integrated with operational technologies?
    • What are the SAM policies and processes required, and which stakeholders must be engaged to deliver and communicate effective SAM?
    • What is the best way to manage the audit process, and engage effectively with software vendors and third-party auditors?
    • What are best practices for identifying which technology hardware assets to track, and how to track them?

Related Priorities

  • Suggested First Steps
  • Essential Reading
  • Tools and Toolkits

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.