Gartner Research

How to Plan Your Postmodern ERP Project's 'Go-Live' and 'Post-Go-Live'

Published: 31 July 2017

ID: G00329109

Analyst(s): Denis Torii


Well-run ERP projects have a carefully selected implementation approach and "go live" date to minimize business disruption. Application leaders responsible for ERP should pursue best practices to plan a managed business and IT cutover, a "hypercare" phase, and finally a period of stabilization.

Table Of Contents
  • Key Challenges



  • Work With Business Stakeholders to Agree a Carefully Chosen Go-Live Date, Supported by a Managed Business Ramp-Down and a Controlled Business Ramp-Up
  • Set Up a Hypercare Approach for the Period Immediately After Go-Live, With Predefined Exit Criteria Based on Business and IT Metrics
  • Move Into a Period of Stabilization as the Business Gains Competence in New Processes and Systems

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