Gartner Research

Market Guide for ITSM Tool Implementation, Consulting and Managed Services

Published: 18 August 2017

ID: G00333483

Analyst(s): Mark Ray , William Maurer , David Ackerman


Organizations are turning to a new generation of ITSM toolsets to drive service standardization and optimize costs. Sourcing and vendor management leaders can use this Market Guide to find the right implementation partner and reduce risk while accelerating the delivery of benefits.

Table Of Contents

Market Definition

Market Direction

Market Analysis

Representative Vendors

  • AdQuam
  • Capgemini
  • Cognizant
  • Corporate Software Services (CSS)
  • Deloitte
  • DXC Technology
  • Econocom
  • FMX Solutions
  • Fujitsu
  • GreenLight Group
  • IBM
  • Infosys
  • Kifinti Solutions
  • KPMG
  • Maryville Technologies
  • Sierra Systems
  • Sonda (South America)
  • Sopra Steria (U.K.)
  • Tech Mahindra
  • Unisys
  • Whitlock
  • Wipro

Market Recommendations

Gartner Recommended Reading

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