Gartner Research

How to Scale Agile and DevOps to the Enterprise Level in CSPs

Published: 23 August 2017

ID: G00332579

Analyst(s): David Norton , Neil Osmond


Many communications service providers are now several years into their agile or DevOps journey, but most have not yet arrived at their destination. For CSP CIOs to radically improve I&T's impact on delivering value in the digital era, they must implement lean methods at scale.

Table Of Contents
  • Key Challenges



  • Implement the Prerequisites
    • Establish a Clear Vision and Purpose
    • Build Proficiency in Agile Principles and Practices
    • Instill a Product Mindset
  • Remove Bureaucratic "Permafrost" — Don't Add to It
    • Give Teams Autonomy
    • Align Planning and Budgeting
    • Improve Stakeholder Engagement
  • Cultivate an Agile Mindset
    • Address Cadence Mismatches
    • Foster Customer Empathy
  • Adapt Sourcing Constructs
    • Select Partners That Have a Cultural Fit, and Are Willing to Contract on Outcomes

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