Gartner Research

How to Scale Agile and DevOps to the Enterprise Level in CSPs

Published: 23 August 2017

ID: G00332579

Analyst(s): David Norton , Neil Osmond

Summary

Many communications service providers are now several years into their agile or DevOps journey, but most have not yet arrived at their destination. For CSP CIOs to radically improve I&T's impact on delivering value in the digital era, they must implement lean methods at scale.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Implement the Prerequisites
    • Establish a Clear Vision and Purpose
    • Build Proficiency in Agile Principles and Practices
    • Instill a Product Mindset
  • Remove Bureaucratic "Permafrost" — Don't Add to It
    • Give Teams Autonomy
    • Align Planning and Budgeting
    • Improve Stakeholder Engagement
  • Cultivate an Agile Mindset
    • Address Cadence Mismatches
    • Foster Customer Empathy
  • Adapt Sourcing Constructs
    • Select Partners That Have a Cultural Fit, and Are Willing to Contract on Outcomes

Gartner Recommended Reading

©2019 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client