Gartner Research

Magic Quadrant for Field Service Management

Published: 27 September 2017

ID: G00319694

Analyst(s): Jim Robinson , Jason Wong , Michael Maoz

Summary

Vendors' positions in this Magic Quadrant reflect the demand to align technicians and contractors using technologies like AI, streaming video and the Internet of Things, for effectiveness in all interactions. It is more important than ever to identify vendors that can adapt new technologies for FSM.

Table Of Contents

Market Definition/Description

Magic Quadrant

  • Vendor Strengths and Cautions
    • Accruent (Verisae)
    • Astea International
    • ClickSoftware
    • Comarch
    • Coresystems
    • FieldAware
    • Geoconcept
    • IFS
    • Microsoft
    • Oracle
    • OverIT
    • Praxedo
    • Salesforce
    • SAP
    • ServiceMax
    • ServicePower
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion and Exclusion Criteria

Evaluation Criteria

  • Ability to Execute
  • Completeness of Vision
  • Quadrant Descriptions
    • Leaders
    • Challengers
    • Visionaries
    • Niche Players

Context

Market Overview

Gartner Recommended Reading

  • Ability to Execute
  • Completeness of Vision

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