One-third of all application implementation projects are late or overbudget. Sourcing and vendor management leaders should follow these 10 steps when contracting with service providers to significantly reduce cost overruns and delays in standard (nonagile) projects.
- Step 1: Ask for the Plan That Supports the Estimation Provided
- Step 2: Break Into Time Blocks/Phases With Deliverables
- Step 3: Define Acceptance Criteria for Key Deliverables
- Step 4: Get the Service Provider Resource Plan
- Step 5: Clarify the Delivery Model and Locations
- Step 6: Lock In the "A" Team
- Step 7: Document What Is Expected From the Client
- Step 8: Clarify Responsibilities
- Step 9: Incentivize the Service Provider to Take On More Responsibility
- Step 10: Detail How the Project Closes
Gartner Recommended Reading
©2020 Gartner, Inc. and/or its affiliates.
All rights reserved.
Gartner is a registered trademark of Gartner, Inc. and its affiliates.
This publication may not be reproduced or distributed in any form without Gartner’s prior written permission.
It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact.
While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information.
Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such.
Your access and use of this publication are governed by Gartner’s Usage Policy.
Gartner prides itself on its reputation for independence and objectivity.
Its research is produced independently by its research organization without input or influence from any third party.
For further information, see
Guiding Principles on Independence and Objectivity.