Gartner Research

Monetize Your Business by Adopting the Value-Optimizing I&T Operating Model Pattern

Published: 14 November 2017

ID: G00340604

Analyst(s): Donna Scott , Bill Swanton , Remi Gulzar


CIOs should adopt the Gartner value-optimizing I&T operating model pattern to play a proactive and essential role in achieving the enterprise's growth ambitions. Central to success is breaking down I&T and business silos, unlocking new value and resulting in a shift to business-outcome-derived KPIs.

Table Of Contents


  • I&T Operating Model Patterns
  • The Gartner Value-Optimizing I&T Operating Model
  • Transitioning From the Service-Optimizing to the Value-Optimizing IT Operating Model
    • Conditions Conducive to the Value-Optimizing IT Delivery Model
  • Governance, Delivery Operations and Architecture Expand to Become Enterprise Capabilities
  • Differentiating IT Capabilities
  • Summary

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