Gartner Research

Lessons From Early AI Projects

Published: 20 December 2017

ID: G00328115

Analyst(s): Whit Andrews , Jim Hare

Summary

Artificial intelligence is just starting to become useful to organizations. Pioneers offer valuable lessons and perspectives for enterprise architecture and technology innovation leaders embarking on pilots and more formal AI efforts.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Aim for Fairly "Soft" Outcomes, Such as Improvements to Processes, Customer Satisfaction, Products and Financial Benchmarking
  • Focus on Worker Augmentation, Not Worker Replacement
  • Plan for the Transfer of Knowledge From External Service Providers and Vendors to Enterprise IT and Business Workers
  • Choose AI Solutions That Offer Means of Tracking and Revealing AI Decisions

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