Gartner Research

Market Guide for Midmarket Unified Communications as a Service, North America

Published: 10 January 2018

ID: G00321910

Analyst(s): Daniel O'Connell , Megan Fernandez


Midmarket enterprises are increasing their UCaaS adoption in an effort to drive collaboration and communication improvements. Midmarket application leaders must assess UCaaS requirements in the context of broader business needs and initiatives including bundling and network connectivity.

Table Of Contents

Market Definition

Market Direction

Market Analysis

  • Verticalization of Services
  • Bundled UCaaS
  • Cost Considerations
  • User Preferences
  • Workstream Collaboration/Team-Centric Communications
  • Shifting Network Approaches

Representative Vendors

  • Bell Canada
  • CenturyLink
  • Evolve IP
  • Intermedia
  • Jive
  • Vonage
  • Windstream

Market Recommendations

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