Gartner Research

Introducing the Healthcare Consumer Engagement Hub Architecture for Healthcare Providers

Published: 13 February 2018

ID: G00337839

Analyst(s): Mark E. Gilbert


Healthcare providers are increasing their engagement with consumers, but they struggle technically with creating a longitudinal view of an individual. CIOs can use the healthcare consumer engagement hub framework to connect systems and create longitudinal engagement and relationships with consumers.

Table Of Contents


  • The Genesis of the Engagement Hub Architectural Framework
  • Why Healthcare Engagement Is Unique
  • Why Consumer Engagement Matters — Global Considerations
  • The Healthcare Consumer Engagement Hub's Architectural Framework
    • HCEH Definition
    • HCEH Implementation Roadmap
  • How to Get Started

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