Gartner Research

Critical Capabilities for SAP Application Services, Worldwide

Published: 26 February 2018

ID: G00340229

Analyst(s): Kris Doering, Susan Tan , Fabio Di Capua


Service provider capabilities for SAP application services vary significantly depending on your requirement and scope around SAP implementation or maintenance. Sourcing and vendor management leaders can use this research to inform their service provider selection process and manage sourcing risks.

Table Of Contents

What You Need to Know


  • Critical Capabilities Use-Case Graphics
  • Vendors
    • Accenture
    • Atos
    • Capgemini
    • CGI
    • Cognizant
    • Deloitte
    • DXC Technology
    • Fujitsu
    • HCL Technologies
    • IBM
    • Infosys
    • NEORIS
    • NTT DATA
    • PwC
    • SAP
    • TCS
    • Tech Mahindra
    • Wipro
  • Context
    • Market Overview
  • Product/Service Class Definition
  • Critical Capabilities Definition
    • Technology Enablement
    • Industry and Process Expertise
    • Organizational Change Management
    • Operational Excellence
    • Continuous Improvement
    • Business Responsiveness
  • Use Cases
    • Implementation Services
    • Management Services
    • Implementation and Management Services
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion Criteria

  • Critical Capabilities Rating

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