Gartner Research

How to Establish I&O Metrics That Matter to Business Leaders

Published: 07 March 2018

ID: G00352618

Analyst(s): Robert Naegle


Internally focused measures of infrastructure and operations performance do not reflect the value of I&O to business leaders. I&O leaders who want to demonstrate how I&O contributes to business value must create metrics that map to business leaders' priorities.

Table Of Contents
  • Key Challenges



  • Determine How I&O Enables and Affects Revenue/Value Generation
  • Demonstrate I&O Spending and Cost Control Focused on Business Outcomes
  • Identify Risk Exposure and Communicate Remediation Impact

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