Gartner Research

2018 CIO Agenda: A Utility Perspective

Published: 09 March 2018

ID: G00347040

Analyst(s): Zarko Sumic , Keith Harrison


The 2018 Gartner CIO Survey indicates digitalization is gaining momentum, but utilities still must progress from initiation to scaling. This report will help CIOs supporting digital initiatives to address needs for new competencies, cultural resistance and change from a delivery to business focus.

Table Of Contents

Survey Objective

Data Insights

  • The CIO Role Is Changing — Summary of 2018 Gartner CIO Survey
  • The Utility Industry Perspective
    • Digital Performance Is Improving, but Trails All Industries
    • IT Budgets Are on the Rise
    • Utility Digital Business Is Maturing, Although Still Mostly in the Initiation Phase
    • What Prevents Utilities From Scaling Digital Initiatives
    • Revenue Is Associated With Digital
    • The CIO Role Is Evolving and Becoming More Strategic
    • CIOs Assume a More Business-Oriented Role
    • CIOs' Non-IT Objectives Focus on Operational Excellence and Cost Optimization
    • Utility CIO Reporting Relationships Vary
    • IT Organizations Are Preparing for Change
    • Cybersecurity Tops the List of New Roles in Utility IT
    • Utility CIOs Lead Many Digital Business Teams
    • Disruptive Technologies Are Approaching Tipping Points
    • Utilities Trail in the Adoption of AI
  • Methodology

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