Gartner Research

Forecast: The Business Value of Artificial Intelligence, Worldwide, 2017-2025


Artificial intelligence technologies are causing technology strategic planners to redraw near-term and long-term product plans. AI will be pervasive by 2020. Gartner's forecast of AI business value, broken down by type of AI, serves as an invaluable guide to R&D investment.

Published: 12 March 2018

ID: G00348137

Analyst(s): John-David Lovelock Susan Tan Jim Hare Alys Woodward Alan Priestley

Table Of Contents

Forecast Data


  • The Four Types of AI
    • Decision Support/Augmentation
    • Agents
    • Decision Automation
    • Smart Products
  • The Source of Business Value
    • Customer Experience
    • New Revenue
    • Cost Reduction
  • Business Value by Geography
  • Business Value by Industry


  • Cost Reduction and New Revenue Vary by Industry and Country
  • There Will Not Be Another "AI Winter"


  • Industry Gross Output and Business Value-Add
  • Business Value-Add Forecast Approach
  • AI Initiatives

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