Published: 17 May 2018
Summary
This research identifies 10 common monitoring "worst practices" that can increase costs, lengthen outages, delay problem corrections and lead to unhappy customers. I&O leaders should assume that some of these practices exist in their organizations and work to mitigate or eliminate them.
Included in Full Research
- What Is Tactically Right Can Be Strategically Wrong
- Avoid the Worst ITOM Monitoring Cultural Practices
- 1. Blindly Repeating One's Predecessor's Steps
- 2. The Cross-Domain Blame Game
- 3. Inability to Articulate Business Value
- 4. Always Firefighting
- Avoid the Worst ITOM Monitoring Technological Practices
- 5. Tool Sprawl
- 6. Technology Focus (Over People and Process)
- 7. Death by a Hundred (Zombie) Metrics
- Avoid the Worst ITOM Monitoring Financial Practices
- 8. Auto-Renewing Maintenance/Subscriptions
- 9. Checklist Mentality
- 10. Only Shortlisting Magic Quadrant Leaders