Shifting the burden of learning how to communicate with systems from humans to machines opens the possibility of new dialogues and experiences. Technology product management leaders must carefully select use cases and measure use of anthropomorphic designs and explore varying levels of AI autonomy.
- Shifting the Burden of Learning and the New Dialogue
- Consumers Are Ready for a New Relationship With AI Technologies, but Have Clear Preferences
- Consumers Have Clear Needs and Concerns They Want to See Met When AI Is Used
- Permission to Automate Varies by Use Case
- Humans Versus AI
- Users Are Clear in How They Want AI to Interact With Them
Background and Context
- With Little Effort, We Can Communicate What We Are Doing and How We Are Feeling
- What We Are Doing
- How We Are Feeling
- What We Are Saying
- Shared Context
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