Gartner Research

Market Guide for Conversational Platforms

Published: 20 June 2018

ID: G00354892

Analyst(s): Brian Manusama , Anthony Mullen , Magnus Revang , Van Baker


The emergent market for conversational platforms — tools to build multiple chatbots and assistants for the enterprise — is set for growth. For success in their chatbot and virtual assistant projects, application leaders must understand the dynamics of and vendors in this rapidly evolving market.

Table Of Contents

Market Definition

  • Market Description

Market Direction

Market Analysis

Representative Vendors

  • Market Introduction
  • Vendor Profiles
    • Amazon Web Services
    • Artificial Solutions
    • Conversable
    • Creative Virtual
    • Eudata
    • Facebook
    • Google
    • Gupshup
    • IBM
    • iFLYTEK
    • IPsoft
    • Microsoft
    • Nuance
    • OneReach
    • Openstream
    • Oracle
    • Rasa
    • Salesforce
    • SmartBotHub

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