Gartner Research

Market Share Analysis: Hardware Support Services, Worldwide, 2017

Published: 25 June 2018

ID: G00357503

Analyst(s): Christine Tenneson

Summary

In 2017, the worldwide hardware support service market decreased by 2.8% in U.S. dollars to $72.7 billion from $74.8 billion in 2016. Technology product managers must identify growth opportunities in a market that is decreasing in overall size or find new opportunities in other service lines.

Table Of Contents

Market Share Data

  • Top 10 Hardware Support Providers
  • Fastest-Growing Hardware Support Providers
  • Regional Rankings of Hardware Support Market Share Leaders, 2017

Overall Market Segment Performance Analysis

Top Vendors Analyzed

  • IBM
  • Cisco
  • Dell (Division of Dell Technologies)
  • Hewlett Packard Enterprise (HPE)
  • Ricoh
  • Canon
  • Dell EMC
  • Fujitsu
  • Dimension Data
  • Fuji Xerox

Mergers and Acquisitions

Gartner Recommended Reading

©2019 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client