Gartner Research

Market Share Analysis: Hardware Support Services, Worldwide, 2017

Published: 25 June 2018

ID: G00357503

Analyst(s): Christine Tenneson


In 2017, the worldwide hardware support service market decreased by 2.8% in U.S. dollars to $72.7 billion from $74.8 billion in 2016. Technology product managers must identify growth opportunities in a market that is decreasing in overall size or find new opportunities in other service lines.

Table Of Contents

Market Share Data

  • Top 10 Hardware Support Providers
  • Fastest-Growing Hardware Support Providers
  • Regional Rankings of Hardware Support Market Share Leaders, 2017

Overall Market Segment Performance Analysis

Top Vendors Analyzed

  • IBM
  • Cisco
  • Dell (Division of Dell Technologies)
  • Hewlett Packard Enterprise (HPE)
  • Ricoh
  • Canon
  • Dell EMC
  • Fujitsu
  • Dimension Data
  • Fuji Xerox

Mergers and Acquisitions

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