Gartner Research

Retirements and Digitalization Are Creating an ERP Skills Gap — Are You Prepared to Fill It?

Published: 04 July 2018

ID: G00355693

Analyst(s): Paul Schenck , Duy Nguyen


An ERP skills gap is developing as technical experts retire and other staff are assigned to digital initiatives. Application leaders responsible for ERP must identify where critical skill gaps are likely to form and plan to remedy them.

Table Of Contents
  • Key Challenges



  • Make Your Current Capacity to Deliver ERP Services Visible by Developing a Workforce Plan
  • Use the Workforce Plan to Model the Impact of ERP Skill and Head Count Gaps Created by Retirements
  • Factor in the ERP Skills Drain Created by Reassigning Resources to Digital Initiatives
  • Use the Workforce Plan to Create and Execute a Retiree Succession Plan and an ERP Skills-Sourcing Plan

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