Gartner Research

Hype Cycle for the Digital Workplace, 2018

Published: 18 July 2018

ID: G00340280

Analyst(s): Michael Woodbridge , Matthew Cain


Workforce digital dexterity is the ultimate goal of a digital workplace program. Application leaders pursuing this strategy have many options to help employees drive better business outcomes through the use of emerging technologies and new ways of working represented in this Hype Cycle.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Immersive Workspaces
    • Internal Talent Marketplace
    • Peer-to-Peer IT Support
    • Data Literacy
    • Worker Engagement Platforms
    • Content Integration Services
    • Digital Workspace App
    • Smart Badges
    • Chatbots
    • Embedded Analytics
  • At the Peak
    • Workplace Analytics
    • Conversational User Interfaces
    • Smart Workspace
    • Citizen Data Science
    • Design Thinking
    • Augmented Analytics
    • Collaborative Work Management
    • Digital Ethics
    • Intranet as a Service
    • Workstream Collaboration
    • NLP
    • Personal Analytics
    • Virtual Assistants
    • Citizen Integrator Tools
    • Employee Recognition and Reward Systems
    • IT Service Catalog
    • Unified Workspaces
  • Sliding Into the Trough
    • Insight Engines
    • Citizen Developers
    • Workforce Analytics
    • Team Collaboration Devices
    • Meeting Solutions
    • Enterprise Social Graph
    • Rapid Mobile App Development Tools
    • Adaptive Learning Platforms
  • Climbing the Slope
    • Cloud Office
    • Content Collaboration Platforms
    • Enterprise Social Networking Applications
    • Enterprise Video Content Management
  • Entering the Plateau
    • Speech Recognition
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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