Gartner Research

Hype Cycle for Consumer Engagement With Healthcare and Wellness, 2018

Published: 20 July 2018

ID: G00355032

Analyst(s): Mark E. Gilbert , Jeff Cribbs


This Hype Cycle tracks the technologies and technology-related ideas that will have the greatest impact on consumer engagement in health and wellness. It provides healthcare CIOs with the holistic, cross-industry view of consumer engagement they need to make strategic technology decisions.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Immersive Technologies for Care Delivery
    • Next-Generation PHR
    • Patient Self-Scheduling
    • Precision Health
    • Mass Personalization Platform
    • Digital Clinical Encounters
    • Automated Patient Decision Aids
    • Blockchain in Healthcare
    • Community Resource Network Management
  • At the Peak
    • Consumer Journey Analytics in Healthcare
    • E-Visits (Non-U.S.)
    • Consumer Healthcare Wearables
    • Generation 2 Medical Shopping
    • Healthcare Consumer Engagement Hub
    • Healthcare Consumer Insight as a Service
    • Healthcare Consumer Persuasion Analytics
    • Eldercare-Assistive Robots
    • Experiential Wayfinding
    • Genomics Medicine
  • Sliding Into the Trough
    • Medication Compliance Management
    • Healthcare CRM
    • On-Demand Virtual Visits
    • Patient Portals (Non-U.S.)
    • Personal Wellness Records
    • OpenNotes
  • Climbing the Slope
    • Remote Medical Monitoring
    • Patient Self-Service Kiosks
    • Interactive Patient Care
    • Private Exchange Technology
  • Entering the Plateau
    • Generation 1 Medical Shopping Transparency Tools
    • Member Incentives for Wellness
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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