Published: 09 August 2018
Analyst(s): Chris Matchett, Rob Dunie, Desere Edwards, Stefan Van Der Zijden, Carol Rozwell, Joachim Herschmann, John A. Wheeler, Daniel Stang, Melanie Lougee
ITSM vendors often position their products as a platform for workflows throughout the organization, including HR, facilities and application management. I&O leaders must assess all of their options to obtain tools that best support their business objectives in all areas of the organization.
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