Published: 09 August 2018
Analyst(s): Chris Matchett , Rob Dunie , Desere Edwards , Stefan Van Der Zijden , Carol Rozwell , Joachim Herschmann , John A. Wheeler , Daniel Stang , Melanie Lougee
ITSM vendors often position their products as a platform for workflows throughout the organization, including HR, facilities and application management. I&O leaders must assess all of their options to obtain tools that best support their business objectives in all areas of the organization.
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