Gartner Research

The 2019 CIO Agenda: Securing a New Foundation for Digital Business

Published: 15 October 2018

ID: G00366991

Analyst(s): Andy Rowsell-Jones , Tomas Nielsen , Jennifer Mitchell , Jan-Martin Lowendahl , Chris Howard

Summary

Digital business is maturing, from tentative experiment to application at massive scale. As CIOs, you must respond. Insights drawn from the 2019 Gartner CIO Survey, the world’s largest survey of CIOs and IT leaders, will help define your leadership agenda for 2019 and beyond.

Table Of Contents
  • Key Question
  • Opportunities and Challenges
  • How This Report Will Help

Foreword

  • Acknowledgments

Executive Summary

  • Four New Imperatives for CIOs
    • 1. Business Model Change Is Now the Rule, Not the Exception
    • 2. Secure Consumer-Centricity
    • 3. Resourced Product Management
    • 4. Business-Enabling Technology

Business Model Change Is Now the Rule, Not the Exception

  • Digital Initiatives Becomes Top Priority, Along With Growth
  • Digital Maturity Is Increasing Across the Board
  • The Age of Scaling of Digital Business Is Dawning
  • Scaling of Digital Business Makes Business Model Change Inevitable
  • IT Budgets Are Holding Steady
    • Recommendations

Secure Consumer-Centricity

  • Top Performers Combine Multiple Elements to Deliver Superior Consumer Experience
  • Consumer-Centricity Balances Customer Experience With Business Performance
  • Cybersecurity Pays You Back
  • Measure What Matters — Digital ROI
    • Recommendations

Resourced Product Management

  • Master the Move From Projects to Products
  • Pursue Purposeful Development of People and Culture
  • Overcoming Barriers to Success

Business-Enabling Technology

  • Exploit Transformational Technologies to Supercharge Business Model Change
  • Rebalance Your Technology Portfolio to Support the Business
    • Recommendations
  • Conclusion

Appendix: Case Studies

  • E.SUN Bank Transforms Bank Operations to Bring Clients a New Digital Experience
    • State of the Enterprise Operating Model
    • Transforming the Enterprise Operating Model: New Expectations
    • Transformation Process: How Change Was Achieved
    • Delivering Results
  • Gazprom Neft Adopts Digital Business Strategies to Drive New Efficiencies
    • State of the Enterprise Operating Model
    • Transforming the Enterprise Operating Model: New Expectations
    • Transformation Process: How Change Was Achieved
    • Delivering Results
  • Maersk Drilling Uses AR as a Technology Game Changer to Drive Product Innovation and Operational Efficiencies
    • State of the Enterprise Operating Model
    • Transforming the Enterprise Operating Model: New Expectations
    • Transformation Process: How Change Was Achieved
    • Delivering Results
  • Ping An Technology Uses an Incubator Model to Transform From Traditional Insurer to Tech Giant
    • State of the Enterprise Operating Model
    • Transforming the Enterprise Operating Model: New Expectations
    • Transformation Process: How Change Was Achieved
    • Delivering Results
  • Queensland Government Finds Missing Children Using an Automated Data Sharing and Response System
    • State of the Enterprise Operating Model
    • Transforming the Enterprise Operating Model: New Expectations
    • Transformation Process: How Change Was Achieved
    • Delivering Results
  • Southern New Hampshire University Delivers a Transformative Digital Education Model
    • State of the Enterprise Operating Model
    • Transforming the Enterprise Operating Model: New Expectations
    • Transformation Process: How Change Was Achieved
    • Delivering Results

Further Reading

  • Related Content
  • Gartner Executive Programs Reports
  • Core Research

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