Gartner Research

A Guidance Framework for Implementing a CMDB

Published: 16 November 2018


Technical professionals are often asked to help improve change management to avoid excessive downtime and deliver governance. A CMDB is a good solution, but CMDBs are difficult to implement and prone to failure. This research guides you through the process to a successful CMDB implementation.

Included in Full Research

  • Prework
    • Determine Whether You Need a CMDB Tool
    • Discover Management Data Repositories
    • Identify Processes and Owners
    • Identify the High-Level Business Goals of the CMDB Tool Implementation Project
    • Assess I&O Maturity Prior to Implementing a CMDB Tool
  • Step No. 1: Establish the Scope and Structure of the CMDB Tool
    • Establish the Detailed Objectives of the CMDB Tool Implementation Project
    • Decide on Configuration Item Record Granularity
    • Determine Which IT Asset Records Should Be Tracked
    • Identify Alternative Tracking Mechanisms
    • Address Cloud Applications
    • Create IT Service View CMDBs
  • Step No. 2: Select Tools and Obtain Asset Information
    • Choose Your CMDB Tools
    • Add IT Asset Discovery Tools If Necessary
    • Populate the CMDB Tool
  • Step No. 3: Improve the Data Quality
    • Put the CMDB Tool Under Change Control
    • Validate Each CI Record
    • Create Unique CI Records
    • Maintain a Consistent Data Format
    • Perform Data Normalization and Reconciliation
    • Integrate Change Management Directly Into the Management of CI Record Data
  • Step No. 4: Implement a Maintenance Framework
    • Verify and Audit
    • Report on the Completeness and Accuracy of the Data
    • Monitor Your CI Records


Jim Burton

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