Gartner Research

Out of Sight, Out of Mind? Managing the Remote Worker

Published: 12 December 2018

ID: G00377891

Analyst(s): De'Onn Griffin, Diane Berry

Summary

To be successful in implementing a remote-worker or teleworker program, CIOs must ensure that “out of sight” is not “out of mind.” This research will help CIOs assess what jobs and which individuals are suitable for remote working and provide strategies for effectively managing the remote worker.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Assess the Suitability of the Job and the Readiness of the Individual for Remote Working
    • Assess the Job
    • Assess the Individual
  • Strategies for Managing the Work in the Remote-Working Setting
    • Train Managers on How to Manage the Performance of Remote Workers: Focus on Outcomes — Not Time, Effort or Observation
    • Establish Working Protocols for Availability and Communications
    • Create Team and Support Networks
  • Strategies for Managing the Worker in the Remote-Working Setting
    • Understand the Needs and Concerns of the Remote Worker
    • Educate/Train Remote Workers in Self-Management and Personal Organization Skills
    • Ensure the Remote Worker Has Career Development Opportunities and Planning That Are Fair
  • Summary

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