Gartner Research

Market Guide for Instant Communications Security and Compliance

Published: 17 December 2018

ID: G00350320

Analyst(s): Dionisio Zumerle , John Girard , Gregg Pessin


Fast-changing patterns of instant communications challenge enterprises looking for confidentiality and compliance assurances while enabling workforces and customers to communicate efficiently. Security and risk management leaders must address new use cases with new solutions as best practices form.

Table Of Contents

Market Definition

  • Market Description

Market Direction

  • Usability Over Security
  • Social Capture and “Regtech”
  • A Conversation Behind Closed Doors

Market Analysis

  • Encrypted Instant Communications
  • Text and Voice Retention
  • Social Capture
  • Overlap and Other Solutions

Representative Vendors

  • Market Introduction
  • Vendor Profiles
    • BlackBerry
    • CellTrust
    • Cisco
    • Dispel
    • Ercom
    • KoolSpan
    • Smarsh
    • TeleMessage
    • TigerConnect
    • Wickr
    • Other Vendors

Market Recommendations

  • Policy
  • Add-On Tools
  • Stand-Alone Tools

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