Published: 11 January 2019
Summary
Enterprise buying patterns are shifting dramatically in favor of cloud-based UC and CC solutions as premises-based options have reached full maturity. Application leaders responsible for the digital workplace and customer experience should reference our new Magic Quadrant and Market Guide research.
Included in Full Research
- Comparisons Between On-Premises, SaaS and Hosted/Managed Models
- SaaS Deployment Model Compared to Partner-Hosted/Managed Model
- Key Drivers for the Building Momentum for UCaaS and CCaaS Deployment Options
- Changes to Gartner’s Research and 2019 Magic Quadrant Coverage