Published: 08 January 2019
Summary
CRM will continue to be one of the fastest-growing business software application markets, with a forecast 13.5% CAGR from 2017 through 2022. Technology product managers can use this document to understand the drivers of CRM software revenue growth.
Included in Full Research
- Overview
- Companion Documents
- CRM Cloud Spending Exceeds Spending on On-Premises Worldwide
- Impact of Artificial Intelligence and Machine Learning
- CRM Enables Digital Business and Digital Transformation
- Organizational Adoption
- Purchase Style
- Unit Adoption
- Functional Expansion
- System Replacement
- Regional Variations
- Open Source and Subscriptions
- Forecast Components
- Traditional License Forecast
- Cloud Forecast
- Subscription/Hosted Forecast
- OSS Forecast
- CRM Revenue Forecast
- Negotiated Factors
- Demand-Side Influencing Factors
- Company and Unit Adoption
- Purchase Style
- Functional Expansion
- Unit Expansion
- Replacement
- Supply-Side Influencing Factors
- Hardware and Software Technology Innovation
- Business and Technology Roadmaps
- Product Design and Pricing