Gartner Research

Forecast Analysis: Unified Communications, Worldwide, 4Q18 Update

Published: 09 January 2019

ID: G00348983

Analyst(s): Megan Fernandez , Sebastian Hernandez , Tom Eagle , Daniel O'Connell , Brandon Medford , Scott Morrison


Global spending on unified communications will grow at a 3.1% CAGR in current U.S. dollars to reach $45.7 billion in 2022. Technology product managers positioning UC solutions must position services from a cloud angle to leverage growth opportunities.

Table Of Contents
  • Overview
  • Companion Documents

Forecast Data

Market Impact

  • Exchange Rate Impact
  • Protectionism/Tariff Impact


  • Supply Assumptions
    • Pricing
  • Demand Assumptions
    • Replacement Cycles
    • Delivery Model (Procurement) Preferences

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