Gartner Research

How to Build a Cloud Center of Excellence


A centralized cloud center of excellence represents the best way to ensure cloud governance, while maintaining business agility. We provide a step-by-step guide to the first year of this effort for technical professionals in a cloud architect role.

Published: 15 January 2019

ID: G00332121

Analyst(s): Lydia Leong

Table Of Contents

Problem Statement

The Gartner Approach

The Guidance Framework

  • Prework
    • Understand the Structure and Mission of the Cloud Center of Excellence
    • Determine the “Right Time” to Create a Cloud Center of Excellence
    • Obtain Executive Sponsorship and Funding
    • Review the Cloud Strategy Document
    • Review Application and Data Classification Policies
  • Step 1: Stand Up the Cloud Center of Excellence
    • Determine the Correct Leader for the CCoE
    • Prepare the Cloud Computing Advisory Council
    • Create an Intranet Site and Code Repository
  • Step 2: Create a Cloud Community of Practice
    • Determine the Structure of the Community
    • Invite the Initial Community Members
    • Provide Mechanisms for Knowledge-Sharing and Collaboration
    • Solicit and Curate Community Contributions
  • Step 3: Establish an Internal Cloud Service Brokerage
    • Step 3A: Cloud Provider Selection Workstream
    • Step 3B: Cloud Provider Sourcing Workstream
    • Step 3C: Cloud Risks Workstream
    • Step 3D: Cloud Management Workstream
  • Step 4: Establish Architectural Standards and Best Practices
    • Outsourcing Standards
  • Follow-Up
    • Key Performance Indicators

Risks and Pitfalls

  • Provide the CCoE a Clear Mandate
  • Don’t Delay Cloud Adoption
  • Properly Scope the Role of the CCoE
  • Do Not Overtask the CCoE
  • Focus on Governance, Not Control
  • Do Not Take a One-Size-Fits-All Approach
  • Related Guidance

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