Gartner Research

Gartner Magic Quadrant for Operations Support Systems


This Magic Quadrant evaluates leading vendors of operations support systems to communications service providers. CSP infrastructure and operations leaders can use this evaluation for vendor/partner selection for modernization of their service design, fulfillment and assurance operations.

Published: 17 January 2019

ID: G00350915

Analyst(s): Amresh Nandan , Martina Kurth, Ramesh Marimuthu

Table Of Contents

Market Definition/Description

  • Core Functionality
  • Adjacent Functionality

Magic Quadrant

  • Vendor Strengths and Cautions
    • Amdocs
    • Comarch
    • Ericsson
    • HPE
    • Huawei
    • IBM
    • Netcracker
    • Nokia
    • Oracle
    • Whale Cloud Technology
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion and Exclusion Criteria

Evaluation Criteria

  • Ability to Execute
  • Completeness of Vision
  • Quadrant Descriptions
    • Leaders
    • Challengers
    • Visionaries
    • Niche Players


  • Changes From the 2017 Magic Quadrant
  • Key Findings

Market Overview

  • Vendors Not in the Magic Quadrant

Gartner Recommended Reading

  • Ability to Execute
  • Completeness of Vision

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