Gartner Research

Break the CMDB Failure Cycle With a Service Asset and Configuration Management Program

Published: 24 January 2019

ID: G00375117

Analyst(s): Kenneth Gonzalez, Roger Williams

Summary

CMDB investments can deliver substantial business benefits, yet many organizations repeatedly fail to achieve desired results. To succeed, I&O leaders must ensure they have a useful SACM program strategy and make incremental SACM improvements based on business needs and current capabilities.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Establish a SACM Program to Guide CMDB Efforts
    • Designate SACM Practice Roles and Responsibilities
    • Use a Competency Model to Guide and Communicate SACM Efforts
  • Appraise SACM Practice Tools and Data
    • Recommendations
  • Deliver Sustained Value From the SACM Program
    • Recommendations

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.