CMDB investments can deliver substantial business benefits, yet many organizations repeatedly fail to achieve desired results. To succeed, I&O leaders must ensure they have a useful SACM program strategy and make incremental SACM improvements based on business needs and current capabilities.
- Establish a SACM Program to Guide CMDB Efforts
- Designate SACM Practice Roles and Responsibilities
- Use a Competency Model to Guide and Communicate SACM Efforts
- Appraise SACM Practice Tools and Data
- Deliver Sustained Value From the SACM Program
Gartner Recommended Reading