Gartner Research

Break the CMDB Failure Cycle With a Service Asset and Configuration Management Program

Published: 24 January 2019

ID: G00375117

Analyst(s): Kenneth Gonzalez , Roger Williams


CMDB investments can deliver substantial business benefits, yet many organizations repeatedly fail to achieve desired results. To succeed, I&O leaders must ensure they have a useful SACM program strategy and make incremental SACM improvements based on business needs and current capabilities.

Table Of Contents
  • Key Challenges



  • Establish a SACM Program to Guide CMDB Efforts
    • Designate SACM Practice Roles and Responsibilities
    • Use a Competency Model to Guide and Communicate SACM Efforts
  • Appraise SACM Practice Tools and Data
    • Recommendations
  • Deliver Sustained Value From the SACM Program
    • Recommendations

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