Gartner Research

Comparing Digital Process Automation Technologies Including RPA, BPM and Low-Code

Published: 08 February 2019

ID: G00370441

Analyst(s): Gregory Murray , Matt Brasier


Digital business transformation requires organizations to automate their routine, predictable manual processes. Technical professionals delivering process automation and workflow must choose between RPA, BPMS, low-code application and integration platforms using the criteria in this research.

Table Of Contents


  • Five Technologies for Business Process Automation


  • Define the Scope of Your Process
    • Criteria
    • Assessment


  • Intelligent Business Process Management Suites
  • Separate the Concepts of Process Orchestration and Task Automation
  • Determine the Process Scope and Nesting When Selecting an Automation Technology
  • Use Tactical Automation of Tasks to Buy Time to Modernize Your Tools and Systems
  • Use a Tool With Process Discovery Features When You Are Automating a Process That Is Not Well-Documented
  • Do Not Expect a Business Process Automation Tool to Optimize Your Processes for You

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