Gartner Research

Magic Quadrant for Integrated Revenue and Customer Management for CSPs

Published: 11 February 2019

ID: G00345640

Analyst(s): Norbert Scholz , Ramesh Marimuthu , Amresh Nandan , Jouni Forsman

Summary

We evaluate solutions that provide billing, customer care, rating, charging, pricing, partner relationship management, policy management, mediation, self-service, analytics and other related functions. Target buyers are communications service provider CIOs.

Table Of Contents

Market Definition/Description

  • Functional Footprint
    • Core Functionality
    • Adjunct Functionality

Magic Quadrant

  • Vendor Strengths and Cautions
    • Amdocs
    • BearingPoint
    • Cerillion
    • Comarch
    • CSG
    • Ericsson
    • FTS
    • Huawei
    • Mahindra Comviva
    • MATRIXX
    • Netcracker
    • Nexign
    • Nokia
    • Openet
    • Oracle
    • Sterlite Tech
    • Whale Cloud
    • XIUS
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion and Exclusion Criteria

Evaluation Criteria

  • Ability to Execute
  • Completeness of Vision
  • Quadrant Descriptions
    • Leaders
    • Challengers
    • Visionaries
    • Niche Players

Context

  • Changes From the 2017 Magic Quadrant
  • Key Findings

Market Overview

  • Vendors Not in the Magic Quadrant

Gartner Recommended Reading

  • Ability to Execute
  • Completeness of Vision

©2019 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.