Gartner Research

Market Guide for Integrated HR Service Management Solutions

Published: 21 February 2019

ID: G00379961

Analyst(s): Melanie Lougee, Ranadip Chandra


Integrated HR service management has a significant impact on operational efficiency and the employee experience. As adoption grows and diverse vendors progress, this report will help application leaders make the best choice for their human capital management transformation.

Table Of Contents

Market Definition

  • Market Description

Market Direction

Market Analysis

Representative Vendors

  • BMC
  • Cherwell
  • Deloitte Consulting LLP
  • Dovetail Software
  • Infor
  • Meta4
  • Neocase Software
  • SAP SuccessFactors
  • ServiceNow
  • Ultimate Software
  • Willis Towers Watson
  • Additional Vendors of HRSM

Market Recommendations

Gartner Recommended Reading

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