Gartner Research

AI Use Cases in Human Capital Management Technology

Published: 04 March 2019

ID: G00384495

Analyst(s): Helen Poitevin


Application leaders focused on HCM technology have begun experimenting with AI as a way to deliver innovation and to improve HR efficiency and the employee experience. Use this research to evaluate market readiness, understand the most common use cases and prioritize investments.

Table Of Contents


  • Talent Acquisition
    • Build or Buy
  • Voice of the Employee
    • Build or Buy
  • HR Virtual Assistants
    • Build or Buy
  • Career Coaches and Internal Talent Marketplaces
    • Build or Buy
  • Performance Feedback
    • Build or Buy
  • Learning Personalization
    • Build or Buy
  • Workforce Management
    • Buy or Build

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