Gartner Research

Why Business Leaders Don’t Care About the Cost of Downtime

Published: 09 April 2019

ID: G00377088

Analyst(s): Mark Jaggers , David Gregory

Summary

I&O leaders are often on a misguided mission to find mythical cost-of-downtime numbers, which leads to a lack of credibility and, ultimately, a denial of necessary funding. Focus instead on impacts that matter to the business.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Identify If Any Transactions Could Be Lost to Competitors or Time, as Retried or Delayed Transactions May Have Zero Impact
  • Determine If There Is a Seasonal Nature of Any Specific Business Process to Find Possible Impacts From Outages
  • Focus on Impacts to Stakeholders of the Business and How Those Relevant Outcomes Are Directly Impacted by the Loss of IT Services
  • Determine When an Outage Becomes Impactful by Understanding What Your Outage Duration Thresholds Are
  • Use Hard, Quantifiable Metrics to Measure Impacts From an Outage

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