Published: 09 April 2019
Summary
I&O leaders are often on a misguided mission to find mythical cost-of-downtime numbers, which leads to a lack of credibility and, ultimately, a denial of necessary funding. Focus instead on impacts that matter to the business.
Included in Full Research
- Identify If Any Transactions Could Be Lost to Competitors or Time, as Retried or Delayed Transactions May Have Zero Impact
- Determine If There Is a Seasonal Nature of Any Specific Business Process to Find Possible Impacts From Outages
- Focus on Impacts to Stakeholders of the Business and How Those Relevant Outcomes Are Directly Impacted by the Loss of IT Services
- Determine When an Outage Becomes Impactful by Understanding What Your Outage Duration Thresholds Are
- Use Hard, Quantifiable Metrics to Measure Impacts From an Outage