Published: 17 April 2019
Analyst(s): Consult the Board Research Team
This summary contains input from twelve members on approaches to organizing Application Maintenance and Support (AMS) teams to enable Agile and DevOps methodologies. We begin this summary by reviewing the execution of application maintenance and application support activities at member organizations, and by identifying whether application maintenance and support (AMS) activities are performed on the same team. We follow with an analysis of staffing at members' AMS organizations and an identification of the IT organization's primary organizational model. We then examine members' ratings for their current AMS organizational structure in terms of its ability to support the implementation of Agile/DevOps. We close with a look at the advantages and disadvantages of members' current application support and/or application maintenance operating models.
©2020 Gartner, Inc. and/or its affiliates.
All rights reserved.
Gartner is a registered trademark of Gartner, Inc. and its affiliates.
This publication may not be reproduced or distributed in any form without Gartner’s prior written permission.
It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact.
While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information.
Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such.
Your access and use of this publication are governed by Gartner’s Usage Policy.
Gartner prides itself on its reputation for independence and objectivity.
Its research is produced independently by its research organization without input or influence from any third party.
For further information, see
Guiding Principles on Independence and Objectivity.