Gartner Research

2019 CEO Survey: Financial Services CIOs Must Help CEOs Deepen Digital Competencies to Rebuild Customer Trust and Thwart Digital Giants

Published: 24 April 2019

ID: G00388560

Analyst(s): Alistair Newton , David Furlonger

Summary

The 2019 Gartner CEO and Senior Business Executive Survey finds that FS CIOs search for growth while customers search for value. However, big friction points, such as change capability and executive committee knowledge gaps, continue to dog digital transformation initiatives.

Table Of Contents

Survey Objective

Data Insights

  • The Strategy Gap
  • Who Cares About the Digital Giants?
  • Harvesting Digital Returns
  • Customer Trust
  • Business Model Change
  • Technology Knowledge Gaps
  • Methodology

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