Published: 07 May 2019
ID: G00389251
Analyst(s): Nadine LeBlanc , Olive Huang, Steve Blood , Drew Kraus , Jim Davies , Jim Robinson , Brian Manusama , Simon Harrison
Native AI within applications and an evolved orchestration ecosystem are forming the basis of future customer service and support technologies. Application leaders supporting customer service must establish a five-year roadmap to deliver the effortless customer service experiences of the future.
Analysis
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