Gartner Research

6 Ways Customer Experience Can Improve Stakeholder Engagement in Technology Risk and Cybersecurity

Published: 11 June 2019

ID: G00368173

Analyst(s): Paul Proctor , Leigh McMullen

Summary

Great engagement with stakeholders is an essential component to the success of any risk and security program. CIOs should treat the experience of how risk and security are delivered as a fundamental component of what is delivered.

Table Of Contents

Analysis

  • Culture Clash Between Innovation and Security Sets Up Risk Failures
  • CIOs Must Engage Better With Non-IT Executives
  • Create the Right Balance Between Effort and Value
  • Engage Executives to Facilitate a Balance Between Protection and Running the Business
  • Create Defensibility for Your Executives
  • Replace Technology With Business Context in Communications, and Speak to Executives About Things That Matter to Them
  • Move Technology Risk and Security Delivery From Project Management to Product Management
  • Help Executives With Their Decisions Through Operationally Focused Risk Assessments

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