Gartner Research

China Summary Translation: 'CIOs Must Demonstrate the Business Value of IT to Broaden IT’s Role in the Business'

Published: 12 June 2019


CIOs still struggle to demonstrate the business value of IT, according to a recent Gartner survey. In the digital age, where the potential for IT to add value has grown exponentially, CIOs must develop a sound approach to demonstrating the business value of IT.

Included in Full Research

  • Impacts
  • Recommendations
  • Only 7% of Organizations Are Consistently Successful at Demonstrating BVIT, Leading to IT Being Left Out of Strategic Decision Making and Budget Cuts to IT
    • Better Business Cases Boost BVIT
    • A Combination of Metrics Provides an Overall Picture of Contribution to Business Objectives and Outcomes
  • About 45% of Organizations Have No Formal Way of Measuring BVIT, So CIOs Take Full Responsibility for Demonstrating BVIT
  • About 29% of Organizations Had Cost or IT Budget Metrics as Their Metric for Communicating BVIT, So Most Conversations Around IT Focus Only on Costs
  • Board Expectations of IT Often Do Not Align With IT’s Own Targets, Which Can Lead to CIO Frustration and Continuous Cost Cutting
    • Having a Leadership Role in Shaping New Business Model Design and Using Technology to Optimize Business Costs Will Improve BVIT in the Next Five Years
    • Digital KPIs Help Drive Business Cost Optimization and New Business Model Design


Sanil Solanki Owen Chen

Access Research

Already a Gartner client?

To view this research and much more, become a client.

Speak with a Gartner specialist to learn how you can access peer and practitioner research backed by proprietary data, insights, advice and tools to help you achieve stronger performance.

By clicking the "Continue" button, you are agreeing to the Gartner Terms of Use and Privacy Policy.

Gartner research: Trusted insight for executives and their teams

What is Gartner research?

Gartner research, which includes in-depth proprietary studies, peer and industry best practices, trend analysis and quantitative modeling, enables us to offer innovative approaches that can help you drive stronger, more sustainable business performance.

Gartner research is unique, thanks to:

Independence and objectivity

Our independence as a research firm enables our experts to provide unbiased advice you can trust.

Actionable insights

Not only is Gartner research unbiased, it also contains key take-aways and recommendations for impactful next steps.

Proprietary methodologies

Our research practices and procedures distill large volumes of data into clear, precise recommendations.

Gartner research is just one of our many offerings.

We provide actionable, objective insight to help organizations make smarter, faster decisions to stay ahead of disruption and accelerate growth.

Tap into our experts

We offer one-on-one guidance tailored to your mission-critical priorities.

Pick the right tools and providers

We work with you to select the best-fit providers and tools, so you avoid the costly repercussions of a poor decision.

Create a network

Connect directly with peers to discuss common issues and initiatives and accelerate, validate and solidify your strategy.

Experience CIO and IT Executive conferences

Join your peers for the unveiling of the latest insights at Gartner conferences.

©2022 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.