Gartner Research

Market Guide for Telecom Expense Management Services

Published: 12 June 2019

ID: G00362663

Analyst(s): Ausra Stutiene, Lisa Unden-Farboud , Pablo Arriandiaga , Rachael Stock, Katja Ruud , June Ainslie


Optimizing costs and managing efficiencies within dispersed IT and communications estates challenge enterprises. Sourcing, procurement and vendor management leaders should evaluate TEM vendors for a cost-efficient solution to support communications services, sourcing and strategy selection.

Table Of Contents

Market Definition

  • Market Description

Market Direction

Market Analysis

  • Enterprise Requirements Vary by Size and Scope
  • Evolution of Procurement Practices — Managed Services Dominate
  • Deeper Tracking Capabilities From Inventory, Service and Optimization
  • Factors Influencing TEM Vendor Selection

Representative Vendors

  • Market Introduction
  • Vendor Profiles
    • Global Vendors
    • Regional Vendors

Market Recommendations

Gartner Recommended Reading

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