Gartner Research

Leverage Augmented Intelligence to Win With AI

Published: 13 June 2019

ID: G00386366

Analyst(s): Dave Aron , Svetlana Sicular


As AI technology evolves, augmented intelligence — combined human and AI capabilities — will deliver the greatest benefits. CIOs should prioritize augmented intelligence to scale people’s work and talents as the top AI contribution to growth of business volume, quality and innovation.

Table Of Contents


  • Augmented Intelligence Is Both the Human Side of AI and the Design Approach to Maximize AI Value
  • Augmented Intelligence Will Deliver the Highest Benefits From AI Technology
  • Plan and Implement Augmented Intelligence Across Three Time Horizons
  • Evolve AI Benefits for People and Society
  • Augmented Intelligence Scenarios: Train People to Be Their Best and Train Machines to Do Their Best
  • Augmented Intelligence Applied: A Story From the Field
    • In the Short Term, Scale Volume, Reduce Errors and Automate Routine Tasks
    • In the Medium Term, Scale Quality, Amplify Human Talents and Create New Products and Experiences
    • In the Long Term, Scale Interdisciplinary Innovation, Reinvent Your Business and Nuance Customer Personalization to Achieve Digital Transformation

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