Gartner Research

Best Practices for Robotic Process Automation Success


RPA extends automation into use cases that usually require humans. RPA simplifies creation of automated workflows, but doesn’t completely democratize an inherently technical system. Infrastructure and operations technical professionals must understand RPA’s capabilities and limitations.

Published: 18 June 2019

ID: G00385723

Analyst(s): Gregory Murray

Table Of Contents


  • Document Overview
  • RPA Overview
  • RPA Within the Automation Landscape
  • RPA Platform Overview
    • Script Development Environment
    • Bot Deployment Options
    • Bot Management Platform
  • Best Practices for Adopting and Operating RPA
    • Establish the Developer Persona
    • Establish a Governing Body
    • Use Selection Criteria to Prioritize Well-Suited Cases for RPA
    • Manage Process Selection Criteria as a Roadmap
    • Apply Release Management to RPA Scripts
    • Test and Validate RPA Scripts Before Releasing to Production
  • Ongoing Operations for RPA Scripts
  • Automation and Transaction Throughput
  • Measuring Success With RPA
  • The Role of AI in RPA
    • AI Within RPA
    • AI External to RPA


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