Gartner Research

What Retail CIOs Need to Know About AI for Merchandising

Published: 27 June 2019

ID: G00365774

Analyst(s): Robert Hetu


Product development and selection, planning, buying and demand forecasting will undergo major transformation as retailers focus on automation and customer centricity using AI. Retail CIOs can use this research to understand the implications of AI on merchandising staff and processes.

Table Of Contents


  • More Than 80% of Retailers That Have or Plan to Implement AI Solutions Prioritize Five Key Merchandising Processes
    • Recommendations
  • Examples of AI Use Cases and Implementations in Merchandising
  • Product Development or Selection
    • Examples
  • Merchandise Planning
    • Examples
  • Pricing
    • Examples
  • Demand Forecasting
    • Examples
  • Merchandising Is Ground Zero for Major Disruption From AI
    • Recommendations

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