Gartner Research

Hype Cycle for Communications Service Provider Operations, 2019

Published: 11 July 2019

ID: G00369862

Analyst(s): Amresh Nandan


The 2019 Hype Cycle details capabilities and technologies required by CSPs to enable various business models, enhance efficiencies and allow a wide mix of products and services to compete effectively through operations modernization, making it flexible, agile and infrastructure agnostic.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Virtual Network Function Marketplace
    • Converged Cloud Management
    • Enterprise Service Management Platform
    • Intelligent Automation
    • Cloud Center of Excellence (CCOE)
    • Intercarrier Service Automation
    • Service Life Cycle Management
  • At the Peak
    • Network Slicing
    • Software-Defined Networking
    • Customer Journey Analytics
    • Digital Experience Platforms
    • Open-Source Adoption
    • API-Based Digital Commerce
    • Digital Business Technology Platform
    • Bimodal IT Operations
    • Recurring Revenue Management
    • CSP-OT Software as a Service
    • Predictive Analytics — CSP
  • Sliding Into the Trough
    • CSP AI
    • Network as a Service (NaaS)
    • Enterprise Information Management Programs
    • Managed SD-WAN
    • Services Co-Creation
    • Web Real-Time Communications
    • Network Function Virtualization
    • Data and Analytics Services for Enterprises
    • Data Lakes
    • Software-Defined Infrastructure
    • Cloud Service Brokerage
    • Multichannel Marketing
    • Dynamic Discounting
    • Integrated Policy and Charging Control Solutions
    • Enterprise App Stores
  • Climbing the Slope
    • Managed IoT Connectivity Services
    • Multisourcing Service Integrator
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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