Gartner Research

Hype Cycle for the Digital Workplace, 2019

Published: 23 July 2019

ID: G00369477

Analyst(s): Matthew Cain , Michael Woodbridge


Application leaders pursuing digital workplace initiatives will find this Hype Cycle offers a snapshot of how work will evolve over the next decade. New tools and services will spread throughout the workforce, helping workers become digitally dexterous within the context of the employee experience.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Immersive Workspaces
    • Internal Talent Marketplace
    • Peer IT Support
    • Data Literacy
    • Microapps
    • Employee Experience Tech (EXTech)
    • Content Integration Services
    • Emotion AI
    • Voice of the Employee
    • Knowledge Graphs
  • At the Peak
    • Digital Adoption Solutions
    • Digital Experience Monitoring
    • Smart Badges
    • Smart Workspace
    • Workplace Analytics
    • Citizen Data Science
    • Chatbots
    • Conversational User Interfaces
    • Collaborative Work Management
    • Workstream Collaboration
  • Sliding Into the Trough
    • Design Thinking
    • Personal Analytics
    • Unified Workspaces
    • Intranet as a Service
    • Virtual Assistants
    • Employee Recognition and Reward Systems
    • Citizen Integrator Tools
    • Insight Engines
    • Digital Credentials
    • Meeting Solutions
    • Influencer and Advocacy Marketing
    • Team Collaboration Devices
    • Citizen Developers
  • Climbing the Slope
    • Adaptive Learning Platforms
    • Content Services PaaS
  • Entering the Plateau
    • Cloud Office
    • Enterprise Social Networking Applications
    • Content Collaboration Platforms
    • Enterprise Video Content Management
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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