Gartner Research

Hype Cycle for Utility Industry IT, 2019

Published: 26 July 2019


This Hype Cycle contains utility technologies critical for delivering reliable, affordable and ubiquitous commodity services. It provides utility CIOs with the insights needed when considering investment in technologies to manage commodity, asset, revenue and customer life cycle processes.

Included in Full Research

  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Artificial General Intelligence
    • Energy-Sharing Platforms
    • Knowledge Graphs
    • Transactive Energy
    • Augmented Reality/Virtual Reality (AR/VR) in Utilities
  • At the Peak
    • Blockchain in Utilities
    • Edge AI
    • Distributed Energy Resource Management System
    • Edge Computing
    • Digital Business Technology Platform
    • Digital Twin
    • Energy Efficiency Gamification
    • Virtual Assistants in Utilities
  • Sliding Into the Trough
    • Geospatial Platform
    • Mobile Customer Interaction Channel
    • Drones in Utilities
    • Machine Learning
    • Lidar
    • Big Data
    • Bimodal IT
    • IoT Platform
    • IoT in Utilities
    • Meter Data Analytics
    • Consumption Analytics
    • Emissions Position Management
    • Social CRM
    • Advanced Distribution Management Systems
    • Cloud in Utilities
    • Industrial Operational Intelligence
    • API Economy
    • Transmission Outage Management
    • Advanced Metering Infrastructure
    • Asset Performance Management
  • Climbing the Slope
    • Demand-Response Management Systems
    • Asset Investment Planning
    • CIM Integration Standards
    • Wholesale Market Operations
    • Meter Data Management
    • Business Process Outsourcing
  • Entering the Plateau
    • Load Forecasting
    • Distribution Design Tools
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels


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The Hype Cycle: Understanding the pitfalls and opportunities of innovations

How does a Gartner Hype Cycle™ work?

A Gartner Hype Cycle provides an objective map that helps you understand the real risks and opportunities of innovation, so you can avoid adopting something too early, giving up too soon, adopting too late, or hanging on too long. Every Hype Cycle includes five phases:

The innovation trigger starts when an event, like a technological breakthrough or a product launch, gets people talking.

The peak of inflated expectations is when product usage increases, but there’s still more hype than proof that the innovation can deliver what you need.

The trough of disillusionment happens when the original excitement wears off and early adopters report performance issues and low ROI.

The slope of enlightenment occurs when early adopters see initial benefits and others start to understand how to adapt the innovation to their organizations.

The plateau of productivity marks the point at which more users see real-world benefits and the innovation goes mainstream.

The Hype Cycle is more than just a diagram. You also get:

Evidence-backed insight

Hype Cycles tap into deep research, surveys and conversations with technology suppliers and Gartner clients.

An analysis of objective and value

The y-axis measures expectations. The x-axis relates them to the proven value of that innovation over time.

A long-term view

It often takes between three and five years for an innovation to move through the Hype Cycle, but some fall off along the way.

Gartner Hype Cycle is just one of our many offerings.

We provide actionable, objective insight to help organizations make smarter, faster technology decisions to stay ahead of disruption and accelerate growth.

Pick the right provider with confidence

We work with you to select the best-fit provider to avoid the costly repercussions of a poor decision.

Align deal structures and optimize spend

We benchmark pricing against the market so you avoid unnecessary charges.

Reduce complexity and risk

We analyze contract terms and conditions to protect you against future price increases and unanticipated costs.

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